Because lead packs are delivered instantly as digital data, our policy is centered on free replacements rather than cash refunds. You should never pay for a bad lead.
1. Replacement Guarantee
We replace any individual record you purchased that turns out to be invalid — a disconnected or wrong phone number, a hard-bouncing email, a duplicate of another record in your order, or a lead outside the service you bought. There is no minimum claim size and no restocking fee.
2. How to Request a Replacement
- Email hello@notify.leadsproutglobal.com within 14 days of your order.
- Include the lead reference shown in My Leads (for example LSG-1A2B3C4D) and the reason it is invalid.
- Replacement leads are verified the same way, in the same service and location, and usually delivered within 48 business hours.
3. Cash Refunds
We will issue a cash refund (net of Paystack processing fees) only when:
- We cannot fulfil the requested industry / volume within 5 business days of purchase, or
- A duplicate charge is confirmed on our side.
4. Non-Refundable Situations
- Buyer's remorse after downloading the CSV.
- Records that go stale after delivery due to normal churn (numbers change, businesses close).
- Results-based claims (no meetings booked, no sales closed).
5. Chargebacks
Please contact us first — we resolve almost every issue with a same-day replacement. Chargebacks filed without prior contact may result in the associated account being suspended.
6. Contact
All replacement and refund requests: hello@notify.leadsproutglobal.com.